Reimagine the New Next in GCCs with AI

Agenda & Session Flow

Friday, 1st August 2025 ​

The Westin, Mindspace Hyderabad ​

8:00 AM

Registrations & Networking over Tea/Coffee

9:00 AM

Unveiling GCC X…HYDERABAD - event showreel & day flow construct by Emcee

9:20 AM

Context Setting & Welcome Address

Sameer Dhanrajani

CEO

3AI

Prashanth Nandella

President

HYSEA

9:40 AM

Opening Address

Lalit Ahuja

CEO

ANSR

10:00 AM

Fireside Session

The New GCC Playbook: 10 Predictions that will likely shape the future of GCCs

Rajesh Varrier

President - Global Operations and MD

Cognizant

Prashanth Nandella

President

HYSEA

10:20 AM

Leaders Exclusive Session

Building Novel Operating Models for Future-Fit GCCs: New Ruminations

Moderator

Rajesh Kumar Ojha

Partner & GIC/GCC Market Segment Leader

PwC India

Amit Kalra

MD and Head Global Business Solutions

Swiss Re

Ranga Pothula

MD India Sub-continent & SVP Global Delivery Services

Infor

Sangeetha Yanamandra

Vice President - Software Engineering, Site Leader - Hyderabad

OpenText

Jaideep Agarwal

India GBS Leader

Warner Bros

Kaushik Das

Managing Director

JCPenney India

Global Capability Centers(GCCs) are at an inflection point as the pace at which AI & Gen AI is changing every aspect is exponential and at high velocity. GCCs are contextually empowered with critical and strategic business capabilities. They are rapidly evolving as enterprise transformation hubs and are beginning to be in the center of AI driven transformation wave. GCC’s ability to provide strategic capacity at scale and play a key role in future proofing enterprises equipped with top of the line leadership skills is proving out to be the secret sauce for their success. Being at the helm of leading a GCC is an arduous task and onerous responsibility wherein multifarious skills, competencies and attributes are required to demonstrated and showcased by the GCC leader to build, scale and transform the GCC.

Building novel operating models for Future-Fit GCCs will be characterized by driving strategic planning, complex capability building, designing bespoke AI led technology architecture, driving C level advocacy, Value & Transformation accentuation, inclusive talent building & intensive corporate development & much more …

What are the Novel Operating Models for Future-Fit GCCs look lik ? What does it take for a GCC leader to be build novel operation models to be Future-Fit and create value in the disruptive times? How does the right amalgamation of the New Age Capabilities, Talent, Technologies; Processes looks like for GCC leaders?

The session brings together stellar GCC leaders with multifarious backgrounds as they unravel aspects on building new operating models for Future-Fit GCCs. A MUST ATTEND Leaders Exclusive Session.

11:00 AM

Special Address

From Burgers to Bytes, The role of Global Business Services in McDonalds Evolution.

Deshant Kaila

Head GBS Operations

McDonald's

11:20 AM

Spotlight Talk 1

Inspiring Growth, Delivering Results: Building Strong & Resilient GCCs for tomorrow

Sheenam Ohrie

Managing Director

Broadridge

11:30 AM

Networking Break over tea/coffee

11:50 PM

Spotlight Talk 2

The 5 Shifts Powering the Rise of AI-Native GCCs

Sailaja Josyula

SVP, Global Head - GCC Service Line

Cognizant

12:00 AM

Spotlight Talk 3

Impact Driven GCCs Enabled my Operational Excellence & Robust Capabilities

Prashanti Bodugum

Head of Evernorth India

Evernorth India

12:10 PM

Leaders Exclusive Roundtable

The New Code of Leadership & Talent in GCCs: Staying Ahead of the Curve

Moderator

Pragya Singh

Director - HR

McDonald's

Rekha Narendra

Vice President and HR Head India

RealPage

Dinesh Murugesan

VP GES HR and Head GCC

dsm-firmenich

Smriti Mathur

Vice President People India & Global Talent Advisory Partner

Pegasystems

Amongst the burgeoning buzz in the GCCs segment; building scalable & resilient leadership & talent in GCCs for sustained performance is the need of the hour & highly critical. The jobs of today will not be the jobs of tomorrow…..Gen & AI are rewriting the leadership & talent code architecture of GCCs at high speed. Setup, scale and sustenance trajectories of GCCs requires out-of-the-box outlook and perspectives as the winds of change needs a rethink of new career pathways & lattice, agile & fungible processes, deep & topical leadership capabilities for GCCs to stay relevant. With the new renditions of GCCs evolving, GCC leaders need to reimagine the skills, competencies and attributes that are required to build top notch talented teams, devise novel business and technology processes to work in unison with parent organizations and develop new initiatives & interventions for GCCs to stay ahead of the curve.

Hear it from the experts from multidimensional backgrounds as they trigger the not so often spoken discussion of trigger the new code of leadership & talent in GCCs…. Exciting debate guaranteed !!

12:50 PM

Lunch

1:50 PM

Spotlight Talk 4

The Cognitive Leap – ReImagining the future of GCCs in India, McDonalds View

Durga Prakash (DP)

Head Global Technology

McDonald's

2:00 PM

Unplugged Debate

Building AI Capabilities in GCCs: Strategic Considerations

Moderator

Jitendra Putcha

Chief Delivery Officer

Mastech Digital

Anant Anand

Director of Data Engineering

Evernorth

Pallavi Katiyar

Chief Information Officer

TechMahindra

Rajat Kapoor

Founder and CEO

Ascent Health

Naren Peri

Vice President, Data and Analytics Capability Lead

MetLife

Gen AI & AI have awakened the boards & leaders & the business lexicon has risen to the top of the boardroom & is the C-suite agenda. Building new age AI & Gen AI capabilities in GCCs is invoking massive shifts in the business value chain of enterprises and is redefining what it takes to accomplish competitive advantage and upping the innovation quotient.

Further, AI capabilities in GCCs are evolving from being mere POC driven exercises to impact driven AI CoE & hubs and becoming value drivers of transformation, innovation & business impact along with unleashing massive productivity gains and efficiencies for the parent organizations.

What are the building blocks creating nuanced AI capabilities in GCCs? How can parent organizations look at GCCs on upping the ante on AI to gear up to the onslaught of Gen AI tsunami? and what new strategic approaches should be taken into consideration for building robust AI capabilities in GCCs?

This unique strategic discussion set up as unplugged debate consisting of senior AI & Analytics leaders will dwell upon the multifarious aspects on building AI capabilities in GCCs for competitive advantage and accentuated business performance.

2:35 PM

Rapid Pace Masterclass 2

Global Workforce Strategy in the age of Tech Transformation and AI@McDonalds

Sharma Sonti

Global Resource Optimization Leader

McDonald's

2:50 PM

Leadership Roundtable Session

Transformative Approaches in GCCs: Can Scale & Impact co-exist in the Agentic AI era?

Moderator

Namita Seth

VP, Strategic Growth

Cognizant

Kishore Reddy

CTO and Cofounder

ProHance

Madhuri Duggirala

Vice President, Ads Solutions

Google

Ashutosh Khare

AI CoE (India) Leader

Evernorth

Karthik Ragunathan

Data Science Practice Lead

Tiger Analytics

Megha Chawla

Senior Partner

Bain & Company

A significant number of tenured GCCs have been early adopters of mainstream & exponential technologies and have been deploying best practices at scale for the parent organizations. Previously, several GCCs across industry segments have evolved to scale up significantly and created massive workforce in GCCs; however, with the advent of Agentic AI and the ensuing profound transformation are the GCCs best equipped to identify and seize opportunities to create sustained impact? What new adoption scenarios are emerging in GCCs w.r.t scale & impact? Are GCCs following a guided approach to Agentic AI adoption? What new transformative use cases and adoption scenarios will emerge in the GCCs for scale & impact? The journey of GCCs Evolution: Scale & Impact – Before & Tomorrow.

Hear it from the GCC Leaders & Experts in a riveting & enthralling leadership roundtable format.

3:25 PM

Spotlight Talk 5

Unlocking full potential of AI in GCCs

Saurabh Sharmaa

Chief Operating Officer

ProHance

3:35 PM

Lounge Specials:

Redefining the new code of Innovation & Transformation in GCCs with AI: Strategic Perspectives to build External Ecosystem

Moderator

Lalitha Indrakanti

CEO

Jaguar Land Rover - TBSI

P J Narayanan

Professor & Director

IIIT-Hyderabad

Kavikrut

CEO

T-Hub

Nitin Sharma

Technology Counsel (Sr. Director, Technology/Patent Counsel)

Qualcomm

Ram Chandnani

Managing Director - Leasing

CBRE

Kavikrut

CEO

T-Hub

GCCs are reflections of strategic components to parent organization’s business imperatives. The rapid transformation and innovation of GCCs today is driven largely by ability for them to leverage external ecosystem – startups, academia, provider firms and act as strategic imperative for their parent organizations. Optimizing external ecosystem is s seen to the Trojan horse to catapult GCCs to the next level on innovation & transformation. In recent times; GCC story is in a changing era of value and transformative arbitrage. Most of the GCCs are aiming towards deploying capabilities & offerings derived from external ecosystem to position themselves as the model template of Innovation & Transformation. It is widely predicted that GCCs will up the ante in the coming year on penetrating deeply in the external ecosystem.

How have the Innovation strategies of GCCs transformed with reference to external ecosystem? how are startup , academia and provider firms delivering tangible business outcomes, innovation & transformation for GCCs ? How are Global Capability Centers looking at addressing Innovation & transformation through academia , startups & provider firms and how the new code will evolve?

The Lounge Specials consisting of seasoned and eclectic leaders will revolve around multifarious dimensions on redefining the new code of Innovation & Transformation through External Ecosystem.

4:10 PM

Rapid Pace Masterclass 3

Advancements in AI: Opportunities and Threats for GCC's

Amiteshwar Seth

SVP & Global Delivery Head of AI and Data

Cognizant

4:25 PM

"Future of Work" - a study by PwC on Future Operating Models and Ways of Working

Rajesh Dhuddu

Partner & Emerging Tech Leader

PwC India

Dr. Vishalli Dongrie

Partner And Head Workforce Consulting

PwC India

4:35 PM

GCC ONE AWARDS 2025 - Felicitation Ceremony

Guest of Honor

Jayesh Ranjan, IAS

Special Chief Secretary for SPEED & Investment Cell CMO

Government Of Telangana

5:15 PM

Closing Remarks & Conclusion of GCC X…Hyderabad

Bipin Pendyala

General Manager - India

APPEN

Hari Bharadwaj

Country Head

Clovertex

5:25 PM

High Tea, Networking & Day Event Delegates Departure

11:30 AM

GCC X…Hyderabad Innovation Zone: Context Setting

Sitaram Tadepalli

Senior Vice President, Machine Learning Engineering

DBS Tech India

Vivek Mahendra

Managing Partner

Vivikta Advisory & Creatives

11:45 AM

Frontrunner Talk 1

Modern Data Architectures: The Competitive Moat for Your AI-Led Enterprises

Vinay Simha

Director | Principal Enterprise Architect | Enterprise Data Architecture & Data Governance Leader

Philips

This session focuses on the foundational data capabilities required for AI adoption, emphasizing strategic positioning and practical frameworks for modern data architectures. It will outline the data architecture and governance approaches and touch upon interoperability, privacy and security by design.

12:00 PM

Startup Showcase Session 1 - Pulsegen

Haren Chelle

Co-founder and CEO

Pulsegen

12:15 PM

Startup Showcase Session 2 - Wexa AI

Kiran Pasavedala

Co-founder and CEO

Wexa AI

12:30 PM

Startup Showcase Session 3 - Beacon

Rakesh Vaddadi

Co-founder and CEO

Beacon

12:45 PM

Frontrunner Talk 2

AI at Warp Speed: Are We Sacrificing Privacy in the Race?

Chandana Nandimandalam

Co-Founder and CEO

GeneInsight

This session addresses the privacy risks associated with rapid AI adoption and proposes governance frameworks to ensure ethical AI deployment. Focus is to make attendees leave with awareness of red flags, solutions like privacy-preserving AI techniques, and a roadmap for ethical AI deployment in sensitive sectors.

1:00 PM

Rapid Pace Masterclass 1

Leveraging India Capabilities for Global Tax Compliances and Evolving Indian Tax Considerations

Utpal Sen

Subject Matter Expert

Partner, Price Waterhouse & Co LLP

Vikram Doshi

India Tax & Regulatory Partner; GCC Tax Leader

PwC India

An insights-rich session decoding as how India capabilities can be leveraged for global tax compliances which is emerging as one of the activities/ function being performed by Indian GCC. Sharing recent experience on the recent key tax considerations right from key issues being delved into during tax audit and obtaining certainty from tax perspective.

1:15 PM

Lunch

2:00 PM

Special Session

Sreekant Lanka

Chief Strategy Officer (CSO) - IT E&C Ministry

Government of Telangana

2:15 PM

Frontrunner Talk 3

Talent Lattice 2.0: Poly-Skilling Pathways for AI Native Teams

Anees Merchant

Global Head of Innovation, IP & Analytics Consulting

C5i

This session introduces a poly-skilling framework for AI-first organizations, focusing on skill adjacencies and micro-credential pathways. Expect a two-minute quick-start checklist and a visual lattice that one can replicate with HR tomorrow.

2:30 PM

Frontrunner Talk 4

Designing Controllable AI Reasoning Systems: A Strategic Opportunity for GCCs

Kiran B R

VP, Product & Engineering

Rakuten India

This session introduces a platform-led architecture for reasoning observability, ensuring AI decisions are transparent and auditable.

2:45 PM

Frontrunner Talk 5

Elevating Developer Experience (DX) to Drive an Innovative Future

Vijay Morampudi

SVP, AI CoE Leader

Marsh McLennan

This session explores enhancing developer experience through AI, automation, and intelligent tooling to drive innovation. This talk offers actionable insights into refining the engineering culture and building an environment where future-ready innovation can thrive.

3:00 PM

Frontrunner Talk 6

MLOps: Industrializing Machine Learning Models Efficiently

Kapil Daga

VP, Advanced Analytics

ValueMomentum

This session covers the operationalization of machine learning models, focusing on efficiency, scalability, and sustained impact through MLOps. Attendees will gain actionable, real-world insights into building MLOps as a strategic enabler for AI at scale.

3:15 PM

Frontrunner Talk 7

How Agentic AI Enables Real-Time Decisioning in Complex Healthcare Scenarios

Amrish Kumar

Chief Product and Technology Officer | Chief Digital, AI, Data & Innovation Officer | GCC Leader

Ascent Health

This session explores the real-time decision-making capabilities of Agentic AI in complex healthcare scenarios. The focus is on compliance led implementations. Showcases the impact of Agentic AI in specific industries, such as healthcare, to demonstrate its potential and inspire adoption, and discuss the compliance scenarios for Agentic AI in healthcare

3:30 PM

Solution Showcase Session 4 - Qylis

Kishore Uppalapati

Founder

Qylis

3:45 PM

Solution Showcase Session 5 - DeccanAI

Rukesh Reddy

Founder

DeccanAI

4:00 PM

Solution Showcase Session 6 - Asthra AI

Vishnu Ramesh

Founder

Asthra AI

4:15 PM

Closing Remarks & Conclusion of GCC X…Summit 2025