
Reimagine the New Next in GCCs with AI
Agenda & Session Flow
Friday, 1st August 2025
The Westin, Mindspace Hyderabad
8:00 AM
Registrations & Networking over Tea/Coffee
9:00 AM
Unveiling GCC X…HYDERABAD - event showreel & day flow construct by Emcee
9:20 AM
Context Setting & Welcome Address

Sameer Dhanrajani
CEO
3AI

Prashanth Nandella
President
HYSEA
9:40 AM
Opening Address

Lalit Ahuja
CEO
ANSR
10:00 AM
Fireside Session
The New GCC Playbook: 10 Predictions that will likely shape the future of GCCs

Rajesh Varrier
President - Global Operations and MD
Cognizant

Prashanth Nandella
President
HYSEA
10:20 AM
Leaders Exclusive Session
Building Novel Operating Models for Future-Fit GCCs: New Ruminations

Moderator
Rajesh Kumar Ojha
Partner & GIC/GCC Market Segment Leader
PwC India

Amit Kalra
MD and Head Global Business Solutions
Swiss Re

Ranga Pothula
MD India Sub-continent & SVP Global Delivery Services
Infor

Sangeetha Yanamandra
Vice President - Software Engineering, Site Leader - Hyderabad
OpenText

Jaideep Agarwal
India GBS Leader
Warner Bros

Kaushik Das
Managing Director
JCPenney India
Global Capability Centers(GCCs) are at an inflection point as the pace at which AI & Gen AI is changing every aspect is exponential and at high velocity. GCCs are contextually empowered with critical and strategic business capabilities. They are rapidly evolving as enterprise transformation hubs and are beginning to be in the center of AI driven transformation wave. GCC’s ability to provide strategic capacity at scale and play a key role in future proofing enterprises equipped with top of the line leadership skills is proving out to be the secret sauce for their success. Being at the helm of leading a GCC is an arduous task and onerous responsibility wherein multifarious skills, competencies and attributes are required to demonstrated and showcased by the GCC leader to build, scale and transform the GCC.
Building novel operating models for Future-Fit GCCs will be characterized by driving strategic planning, complex capability building, designing bespoke AI led technology architecture, driving C level advocacy, Value & Transformation accentuation, inclusive talent building & intensive corporate development & much more …
What are the Novel Operating Models for Future-Fit GCCs look lik ? What does it take for a GCC leader to be build novel operation models to be Future-Fit and create value in the disruptive times? How does the right amalgamation of the New Age Capabilities, Talent, Technologies; Processes looks like for GCC leaders?
The session brings together stellar GCC leaders with multifarious backgrounds as they unravel aspects on building new operating models for Future-Fit GCCs. A MUST ATTEND Leaders Exclusive Session.
11:00 AM
Special Address
From Burgers to Bytes, The role of Global Business Services in McDonalds Evolution.

Deshant Kaila
Head GBS Operations
McDonald's
11:20 AM
Spotlight Talk 1
Inspiring Growth, Delivering Results: Building Strong & Resilient GCCs for tomorrow

Sheenam Ohrie
Managing Director
Broadridge
11:30 AM
Networking Break over tea/coffee
11:50 PM
Spotlight Talk 2
The 5 Shifts Powering the Rise of AI-Native GCCs

Sailaja Josyula
SVP, Global Head - GCC Service Line
Cognizant
12:00 AM
Spotlight Talk 3
Impact Driven GCCs Enabled my Operational Excellence & Robust Capabilities

Prashanti Bodugum
Head of Evernorth India
Evernorth India
12:10 PM
Leaders Exclusive Roundtable
The New Code of Leadership & Talent in GCCs: Staying Ahead of the Curve

Moderator
Pragya Singh
Director - HR
McDonald's

Rekha Narendra
Vice President and HR Head India
RealPage

Dinesh Murugesan
VP GES HR and Head GCC
dsm-firmenich

Smriti Mathur
Vice President People India & Global Talent Advisory Partner
Pegasystems
Amongst the burgeoning buzz in the GCCs segment; building scalable & resilient leadership & talent in GCCs for sustained performance is the need of the hour & highly critical. The jobs of today will not be the jobs of tomorrow…..Gen & AI are rewriting the leadership & talent code architecture of GCCs at high speed. Setup, scale and sustenance trajectories of GCCs requires out-of-the-box outlook and perspectives as the winds of change needs a rethink of new career pathways & lattice, agile & fungible processes, deep & topical leadership capabilities for GCCs to stay relevant. With the new renditions of GCCs evolving, GCC leaders need to reimagine the skills, competencies and attributes that are required to build top notch talented teams, devise novel business and technology processes to work in unison with parent organizations and develop new initiatives & interventions for GCCs to stay ahead of the curve.
Hear it from the experts from multidimensional backgrounds as they trigger the not so often spoken discussion of trigger the new code of leadership & talent in GCCs…. Exciting debate guaranteed !!
12:50 PM
Lunch
1:50 PM
Spotlight Talk 4
The Cognitive Leap – ReImagining the future of GCCs in India, McDonalds View

Durga Prakash (DP)
Head Global Technology
McDonald's
2:00 PM
Unplugged Debate
Building AI Capabilities in GCCs: Strategic Considerations

Moderator
Jitendra Putcha
Chief Delivery Officer
Mastech Digital

Anant Anand
Director of Data Engineering
Evernorth

Pallavi Katiyar
Chief Information Officer
TechMahindra

Rajat Kapoor
Founder and CEO
Ascent Health

Naren Peri
Vice President, Data and Analytics Capability Lead
MetLife
Gen AI & AI have awakened the boards & leaders & the business lexicon has risen to the top of the boardroom & is the C-suite agenda. Building new age AI & Gen AI capabilities in GCCs is invoking massive shifts in the business value chain of enterprises and is redefining what it takes to accomplish competitive advantage and upping the innovation quotient.
Further, AI capabilities in GCCs are evolving from being mere POC driven exercises to impact driven AI CoE & hubs and becoming value drivers of transformation, innovation & business impact along with unleashing massive productivity gains and efficiencies for the parent organizations.
What are the building blocks creating nuanced AI capabilities in GCCs? How can parent organizations look at GCCs on upping the ante on AI to gear up to the onslaught of Gen AI tsunami? and what new strategic approaches should be taken into consideration for building robust AI capabilities in GCCs?
This unique strategic discussion set up as unplugged debate consisting of senior AI & Analytics leaders will dwell upon the multifarious aspects on building AI capabilities in GCCs for competitive advantage and accentuated business performance.
2:35 PM
Rapid Pace Masterclass 2
Global Workforce Strategy in the age of Tech Transformation and AI@McDonalds

Sharma Sonti
Global Resource Optimization Leader
McDonald's
2:50 PM
Leadership Roundtable Session
Transformative Approaches in GCCs: Can Scale & Impact co-exist in the Agentic AI era?

Moderator
Namita Seth
VP, Strategic Growth
Cognizant

Kishore Reddy
CTO and Cofounder
ProHance

Madhuri Duggirala
Vice President, Ads Solutions

Ashutosh Khare
AI CoE (India) Leader
Evernorth

Karthik Ragunathan
Data Science Practice Lead
Tiger Analytics

Megha Chawla
Senior Partner
Bain & Company
A significant number of tenured GCCs have been early adopters of mainstream & exponential technologies and have been deploying best practices at scale for the parent organizations. Previously, several GCCs across industry segments have evolved to scale up significantly and created massive workforce in GCCs; however, with the advent of Agentic AI and the ensuing profound transformation are the GCCs best equipped to identify and seize opportunities to create sustained impact?
What new adoption scenarios are emerging in GCCs w.r.t scale & impact? Are GCCs following a guided approach to Agentic AI adoption? What new transformative use cases and adoption scenarios will emerge in the GCCs for scale & impact? The journey of GCCs Evolution: Scale & Impact – Before & Tomorrow.
Hear it from the GCC Leaders & Experts in a riveting & enthralling leadership roundtable format.
3:25 PM
Spotlight Talk 5
Unlocking full potential of AI in GCCs

Saurabh Sharmaa
Chief Operating Officer
ProHance
3:35 PM
Lounge Specials:
Redefining the new code of Innovation & Transformation in GCCs with AI: Strategic Perspectives to build External Ecosystem

Moderator
Lalitha Indrakanti
CEO
Jaguar Land Rover - TBSI

P J Narayanan
Professor & Director
IIIT-Hyderabad

Kavikrut
CEO
T-Hub

Nitin Sharma
Technology Counsel (Sr. Director, Technology/Patent Counsel)
Qualcomm

Ram Chandnani
Managing Director - Leasing
CBRE

Kavikrut
CEO
T-Hub
GCCs are reflections of strategic components to parent organization’s business imperatives. The rapid transformation and innovation of GCCs today is driven largely by ability for them to leverage external ecosystem – startups, academia, provider firms and act as strategic imperative for their parent organizations. Optimizing external ecosystem is s seen to the Trojan horse to catapult GCCs to the next level on innovation & transformation. In recent times; GCC story is in a changing era of value and transformative arbitrage. Most of the GCCs are aiming towards deploying capabilities & offerings derived from external ecosystem to position themselves as the model template of Innovation & Transformation. It is widely predicted that GCCs will up the ante in the coming year on penetrating deeply in the external ecosystem.
How have the Innovation strategies of GCCs transformed with reference to external ecosystem? how are startup , academia and provider firms delivering tangible business outcomes, innovation & transformation for GCCs ? How are Global Capability Centers looking at addressing Innovation & transformation through academia , startups & provider firms and how the new code will evolve?
The Lounge Specials consisting of seasoned and eclectic leaders will revolve around multifarious dimensions on redefining the new code of Innovation & Transformation through External Ecosystem.
4:10 PM
Rapid Pace Masterclass 3
Advancements in AI: Opportunities and Threats for GCC's

Amiteshwar Seth
SVP & Global Delivery Head of AI and Data
Cognizant
4:25 PM
"Future of Work" - a study by PwC on Future Operating Models and Ways of Working

Rajesh Dhuddu
Partner & Emerging Tech Leader
PwC India

Dr. Vishalli Dongrie
Partner And Head Workforce Consulting
PwC India
4:35 PM
GCC ONE AWARDS 2025 - Felicitation Ceremony

Guest of Honor
Jayesh Ranjan, IAS
Special Chief Secretary for SPEED & Investment Cell CMO
Government Of Telangana
5:15 PM
Closing Remarks & Conclusion of GCC X…Hyderabad

Bipin Pendyala
General Manager - India
APPEN

Hari Bharadwaj
Country Head
Clovertex
5:25 PM
High Tea, Networking & Day Event Delegates Departure
11:30 AM
GCC X…Hyderabad Innovation Zone: Context Setting

Sitaram Tadepalli
Senior Vice President, Machine Learning Engineering
DBS Tech India

Vivek Mahendra
Managing Partner
Vivikta Advisory & Creatives
11:45 AM
Frontrunner Talk 1
Modern Data Architectures: The Competitive Moat for Your AI-Led Enterprises

Vinay Simha
Director | Principal Enterprise Architect | Enterprise Data Architecture & Data Governance Leader
Philips
This session focuses on the foundational data capabilities required for AI adoption, emphasizing strategic positioning and practical frameworks for modern data architectures. It will outline the data architecture and governance approaches and touch upon interoperability, privacy and security by design.
12:00 PM
Startup Showcase Session 1 - Pulsegen

Haren Chelle
Co-founder and CEO
Pulsegen
12:15 PM
Startup Showcase Session 2 - Wexa AI

Kiran Pasavedala
Co-founder and CEO
Wexa AI
12:30 PM
Startup Showcase Session 3 - Beacon

Rakesh Vaddadi
Co-founder and CEO
Beacon
12:45 PM
Frontrunner Talk 2
AI at Warp Speed: Are We Sacrificing Privacy in the Race?

Chandana Nandimandalam
Co-Founder and CEO
GeneInsight
This session addresses the privacy risks associated with rapid AI adoption and proposes governance frameworks to ensure ethical AI deployment. Focus is to make attendees leave with awareness of red flags, solutions like privacy-preserving AI techniques, and a roadmap for ethical AI deployment in sensitive sectors.
1:00 PM
Rapid Pace Masterclass 1
Leveraging India Capabilities for Global Tax Compliances and Evolving Indian Tax Considerations

Utpal Sen
Subject Matter Expert
Partner, Price Waterhouse & Co LLP

Vikram Doshi
India Tax & Regulatory Partner; GCC Tax Leader
PwC India
An insights-rich session decoding as how India capabilities can be leveraged for global tax compliances which is emerging as one of the activities/ function being performed by Indian GCC. Sharing recent experience on the recent key tax considerations right from key issues being delved into during tax audit and obtaining certainty from tax perspective.
1:15 PM
Lunch
2:00 PM
Special Session

Sreekant Lanka
Chief Strategy Officer (CSO) - IT E&C Ministry
Government of Telangana
2:15 PM
Frontrunner Talk 3
Talent Lattice 2.0: Poly-Skilling Pathways for AI Native Teams

Anees Merchant
Global Head of Innovation, IP & Analytics Consulting
C5i
This session introduces a poly-skilling framework for AI-first organizations, focusing on skill adjacencies and micro-credential pathways. Expect a two-minute quick-start checklist and a visual lattice that one can replicate with HR tomorrow.
2:30 PM
Frontrunner Talk 4
Designing Controllable AI Reasoning Systems: A Strategic Opportunity for GCCs

Kiran B R
VP, Product & Engineering
Rakuten India
This session introduces a platform-led architecture for reasoning observability, ensuring AI decisions are transparent and auditable.
2:45 PM
Frontrunner Talk 5
Elevating Developer Experience (DX) to Drive an Innovative Future

Vijay Morampudi
SVP, AI CoE Leader
Marsh McLennan
This session explores enhancing developer experience through AI, automation, and intelligent tooling to drive innovation. This talk offers actionable insights into refining the engineering culture and building an environment where future-ready innovation can thrive.
3:00 PM
Frontrunner Talk 6
MLOps: Industrializing Machine Learning Models Efficiently

Kapil Daga
VP, Advanced Analytics
ValueMomentum
This session covers the operationalization of machine learning models, focusing on efficiency, scalability, and sustained impact through MLOps. Attendees will gain actionable, real-world insights into building MLOps as a strategic enabler for AI at scale.
3:15 PM
Frontrunner Talk 7
How Agentic AI Enables Real-Time Decisioning in Complex Healthcare Scenarios

Amrish Kumar
Chief Product and Technology Officer | Chief Digital, AI, Data & Innovation Officer | GCC Leader
Ascent Health
This session explores the real-time decision-making capabilities of Agentic AI in complex healthcare scenarios. The focus is on compliance led implementations. Showcases the impact of Agentic AI in specific industries, such as healthcare, to demonstrate its potential and inspire adoption, and discuss the compliance scenarios for Agentic AI in healthcare
3:30 PM
Solution Showcase Session 4 - Qylis

Kishore Uppalapati
Founder
Qylis
3:45 PM
Solution Showcase Session 5 - DeccanAI

Rukesh Reddy
Founder
DeccanAI
4:00 PM
Solution Showcase Session 6 - Asthra AI
