Reimagine the New Next in GCCs with AI

Agenda & Session Flow

Friday, 1st August 2025 ​

The Westin, Mindspace Hyderabad ​

8:00 AM

Registrations & Networking over Tea/Coffee

9:00 AM

Unveiling GCC X…Hyderabad - event showreel & day flow construct by Emcee

9:15 AM

Context Setting & Wecome Address

Prashanth Nandella

President

HYSEA

Sameer Dhanrajani

CEO

3AI

9:35 AM

Opening Address: Welcome to GCC X...HYDERABAD 2025

Lalit Ahuja

CEO

ANSR

9:55 AM

Keynote Session

The New GCC Playbook: 10 Predictions that will likely shape the future of GCCs

Rajesh Varrier

President - Global Operations and MD

Cognizant

10:15 AM

Leaders Exclusive Session

Building Novel Operating Models for Future-Fit GCCs: New Ruminations

Moderator

Rajesh Kumar Ojha

Partner & GIC/GCC Market Segment Leader

PwC

Jitendra Chaddah (JC)

Managing Director & Country Head, GF India Vice President GFES (Fab Operations),

GlobalFoundries

Sivakumar Selva Ganapathy

Vice President, OpenBlue India Software Engineering and APAC Solutions, Board Member - JCIPL

Johnson Controls

Vikram Kolar

Senior Vice President Of Engineering; Head, Visa India Technology Center

Visa

Latha Chembrakalam

Vice President, Head of Technical Center India

Continental

Kaushik Das

Managing Director

JCPenney India

Global Capability Centers(GCCs) are at an inflection point as the pace at which AI & Gen AI is changing every aspect is exponential and at high velocity. GCCs are contextually empowered with critical and strategic business capabilities. They are rapidly evolving as enterprise transformation hubs and are beginning to be in the center of AI driven transformation wave. GCC’s ability to provide strategic capacity at scale and play a key role in future proofing enterprises equipped with top of the line leadership skills is proving out to be the secret sauce for their success. Being at the helm of leading a GCC is an arduous task and onerous responsibility wherein multifarious skills, competencies and attributes are required to demonstrated and showcased by the GCC leader to build, scale and transform the GCC.

Building novel operating models for Future-Fit GCCs will be characterized by driving strategic planning, complex capability building, designing bespoke AI led technology architecture, driving C level advocacy, Value & Transformation accentuation, inclusive talent building & intensive corporate development & much more …

What are the Novel Operating Models for Future-Fit GCCs look lik ? What does it take for a GCC leader to be build novel operation models to be Future-Fit and create value in the disruptive times? How does the right amalgamation of the New Age Capabilities, Talent, Technologies; Processes looks like for GCC leaders?

The session brings together stellar GCC leaders with multifarious backgrounds as they unravel aspects on building new operating models for Future-Fit GCCs. A MUST ATTEND Leaders Exclusive Session.

10:50 AM

Special Address

Embracing Innovation and Change | Leadership for Future-Ready GCCs

Deshant Kaila

Head GBS Operations

McDonald's

11:05 AM

Spotlight Talk 2

Embracing Innovation and Change | Leadership for Future-Ready GCCs

Sheenam Ohrie

Managing Director

Broadridge

11:15 AM

Networking Break over tea/coffee

11:35 PM

Spotlight Talk 3

Getting AI Right for your Organization

Sailaja Josyula

SVP, Global Head - GCC Service Line

Cognizant

11:50 AM

Leaders Exclusive Roundtable

The New Code of Leadership & Talent in GCCs: Staying Ahead of the Curve

Moderator

Pragya Singh

Director - HR

McDonald's

Ajay Trehan

Founder and CEO

AuthBridge

Amongst the burgeoning buzz in the GCCs segment; building scalable & resilient leadership & talent in GCCs for sustained performance is the need of the hour & highly critical. The jobs of today will not be the jobs of tomorrow…..Gen & AI are rewriting the leadership & talent code architecture of GCCs at high speed. Setup, scale and sustenance trajectories of GCCs requires out-of-the-box outlook and perspectives as the winds of change needs a rethink of new career pathways & lattice, agile & fungible processes, deep & topical leadership capabilities for GCCs to stay relevant. With the new renditions of GCCs evolving, GCC leaders need to reimagine the skills, competencies and attributes that are required to build top notch talented teams, devise novel business and technology processes to work in unison with parent organizations and develop new initiatives & interventions for GCCs to stay ahead of the curve.

Hear it from the experts from multidimensional backgrounds as they trigger the not so often spoken discussion of trigger the new code of leadership & talent in GCCs…. Exciting debate guaranteed !!

12:25 PM

Spotlight Talk 3

Getting AI Right for your Organization

Prashanthi Bodugum

Head

Evernorth India

12:35 PM

Leadership Roundtable Session

Transformative Approaches in GCCs: Can Scale & Impact co-exist in the Agentic AI era?

A significant number of tenured GCCs have been early adopters of mainstream & exponential technologies and have been deploying best practices at scale for the parent organizations. Previously, several GCCs across industry segments have evolved to scale up significantly and created massive workforce in GCCs; however, with the advent of Agentic AI and the ensuing profound transformation are the GCCs best equipped to identify and seize opportunities to create sustained impact? What new adoption scenarios are emerging in GCCs w.r.t scale & impact? Are GCCs following a guided approach to Agentic AI adoption? What new transformative use cases and adoption scenarios will emerge in the GCCs for scale & impact? The journey of GCCs Evolution: Scale & Impact – Before & Tomorrow.

Hear it from the GCC Leaders & Experts in a riveting & enthralling leadership roundtable format.

1:10 PM

Lunch

2:00 PM

Spotlight Talk 4

Durga Prakash (DP)

Head Global Technology

McDonald's

2:10 PM

Rapid Pace Masterclass 1

T-HUB Leaders & 3 startups showcase

Utpal Sen

Partner

PwC

2:25 PM

Unplugged Debate

Building AI Capabilities in GCCs: Strategic Considerations

Moderator

Jitendra Putcha

Chief Delivery Officer

Mastech Digital

Sudish Lambodara Panicker

Managing Director, Global Head, Accounting & Administration, Operations Site Executive

BNY India

Pancham Taneja

Country Head

Delta Capita

Swayta Murarka

Managing Director

HSBC

Nilesh Iyer

CEO

Natixis

Gen AI & AI have awakened the boards & leaders & the business lexicon has risen to the top of the boardroom & is the C-suite agenda. Building new age AI & Gen AI capabilities in GCCs is invoking massive shifts in the business value chain of enterprises and is redefining what it takes to accomplish competitive advantage and upping the innovation quotient.

Further, AI capabilities in GCCs are evolving from being mere POC driven exercises to impact driven AI CoE & hubs and becoming value drivers of transformation, innovation & business impact along with unleashing massive productivity gains and efficiencies for the parent organizations.

What are the building blocks creating nuanced AI capabilities in GCCs? How can parent organizations look at GCCs on upping the ante on AI to gear up to the onslaught of Gen AI tsunami? and what new strategic approaches should be taken into consideration for building robust AI capabilities in GCCs?

This unique strategic discussion set up as unplugged debate consisting of senior AI & Analytics leaders will dwell upon the multifarious aspects on building AI capabilities in GCCs for competitive advantage and accentuated business performance.

3:00 PM

Rapid Pace Masterclass 1

T-HUB Leaders & 3 startups showcase

Sharma Sonti

Global Resource Optimization Leader

McDonald's

3:15 PM

Spotlight Talk 3

Saurabh Sharmaa

Chief Operating Officer

ProHance

3:25 PM

Lounge Specials:

Redefining the new code of Innovation & Transformation in GCCs with AI: Strategic Perspectives

Moderator

Lalitha Indrakanti

CEO

Jaguar Land Rover - TBSI

Sreekant Lanka

CSO & CRO

Government of Telangana

Kavikrut

CEO

T-Hub

GCCs are reflections of strategic components to parent organization’s business imperatives. The rapid transformation and innovation of GCCs today is driven largely by ability for them to leverage external ecosystem – startups, academia, provider firms and act as strategic imperative for their parent organizations. Optimizing external ecosystem is s seen to the Trojan horse to catapult GCCs to the next level on innovation & transformation. In recent times; GCC story is in a changing era of value and transformative arbitrage. Most of the GCCs are aiming towards deploying capabilities & offerings derived from external ecosystem to position themselves as the model template of Innovation & Transformation. It is widely predicted that GCCs will up the ante in the coming year on penetrating deeply in the external ecosystem.

How have the Innovation strategies of GCCs transformed with reference to external ecosystem? how are startup , academia and provider firms delivering tangible business outcomes, innovation & transformation for GCCs ? How are Global Capability Centers looking at addressing Innovation & transformation through academia , startups & provider firms and how the new code will evolve?

The Lounge Specials consisting of seasoned and eclectic leaders will revolve around multifarious dimensions on redefining the new code of Innovation & Transformation through External Ecosystem.

4:00 PM

Rapid Pace Masterclass 2

4:15 PM

GCC Report Unveling

Rajesh Dhuddu

Partner & Emerging Tech Leader

PwC

Vishalli Dongrie

Partner And Head Workforce Consulting

PwC

4:25 PM

GCC ONE AWARDS 2025 - Felicitation Ceremony

5:05 PM

Closing Remarks & Conclusion of GCC X…Hyderabad

Bipin Pendyala

General Manager - India

APPEN

5:15 PM

High Tea, Networking & Day Event Delegates Departure